Last Updated: June 2026

Privacy Policy

Dhimora Softwares operates a business messaging management platform. This policy explains how we collect, use, and protect information from connected Facebook, Instagram, and WhatsApp Business accounts.

GDPR & Meta Platform CompliantWe follow industry-standard data handling practices
Encrypted Data TransfersAll API calls use TLS 1.3 encryption
Zero Data SellingWe never sell or trade your information

Information We Collect

Authorized data access only

When authorized by a connected business, we access the following types of information to enable cross-channel messaging management:

Business account informationCompany name, ID, and profile data
Facebook Page informationPage name, ID, and publishing permissions
Instagram Professional AccountProfile data, media, and messaging access
WhatsApp Business AccountPhone number, templates, and message history
Messages & conversation dataText, media, and metadata from customer chats
Analytics & usage informationRead receipts, response times, and engagement

How We Use Information

Strictly business operations

We respect corporate data boundaries. Information is used solely to support client-managed activities:

💬Send and receive messages across connected channels
📋Manage and organize customer conversations
🤖Provide messaging automation and AI agent features
⚡Improve platform functionality and user experience
🛡️Maintain platform security and prevent abuse

Privacy Commitment

We do not sell or share personal information with third parties for advertising purposes. Your data is used exclusively for delivering platform functionality.

Data Sharing & Third Parties

Minimal and transparent

We only share data when strictly necessary for platform operations:

Meta Platform APIs

Required for Facebook, Instagram, and WhatsApp message delivery and account management.

Infrastructure Providers

Secure cloud hosting and database services bound by strict data processing agreements.

Legal Obligations

We may disclose information if required by law, court order, or governmental regulation. We will notify affected businesses when legally permitted to do so.

Data Security

Multi-layer protection

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure:

🔐

Encryption

All data encrypted in transit (TLS 1.3) and at rest (AES-256).

🔑

Access Control

Role-based permissions with audit logging on all data access.

📡

Monitoring

Continuous vulnerability scanning and intrusion detection.

Your Rights

Data subject protections

As a connected business, you have the following rights regarding your data:

1
AccessRequest a copy of all data we hold about your business.
2
CorrectionAsk us to correct inaccurate or incomplete data.
3
PortabilityReceive your data in a structured, machine-readable format.
4
DeletionRequest complete erasure of your stored information.
5
RestrictionLimit how we process your data during dispute resolution.
6
ObjectionOpt out of specific data processing activities.

Data Deletion

Full erasure available

Businesses may request deletion of their stored information at any time by contacting us. Upon identity verification, we will process deletion requests within 30 business days.

Request Data Deletion

Identity verification is required before processing. Typical turnaround: 5–30 business days.

Email Support

Contact Us

Privacy inquiries

For privacy-related questions, data access requests, or concerns about how your information is handled, please reach out directly.

CompanyDhimora Softwares
Response TimeWithin 48 hours